What customers are saying
“Purchasing a bespoke Engagement Ring can be daunting to say the least. Thankfully, I was very fortunate to have Helena recommended to me.
Helena and I met on multiple occasions in order for us to delve into the intricacies of creating a truly special item of jewellery. She discussed the primary considerations to take into account, advised of me of my options and presented several excellent quality diamonds from which to choose from. I never doubted that she knew what I was aiming to achieve with the design and end result, and I was not disappointed.
My fiancée was ecstatic with the ring and has repeatedly stated it was exactly what she had hoped for. I cannot thank Helena enough for helping to make this possible and doubt I could have found the same level of attention and assistance with anyone else.”
-Graeme
“Helena has been amazing at finding a ring for a push present/10 year wedding anniversary present. I provided a brief and budget and I was provided with a variety of options for me to choose from. She then dealt with my husband from there on so I had a lovely surprise after I’d had my son and even arranged for my other rings to be cleaned. I will definitely use Helena again for my jewellery shopping and would highly recommend her to all my friends!”
-Beth
“My experience working with Helena was flawless from the start. As someone without much understanding of diamonds and their intricacies, I looked to find someone to guide me through the process of explaining the range of options available to me and how they differed. Helena's expertise meant that from the beginning I had all the information I needed.
Her approach was to educate me on all the options available, whilst at the same time, providing me the space I needed to really think about what I wanted from a lifelong piece of jewellery.
Without her, I wouldn't be the owner of a beautiful ring that has brought me so much happiness. I couldn't recommend Helena more as an expert who will go out of her way to ensure her clients find exactly what they are looking for.”
-Corinne
“I was given a beautiful ring, and needed some help adjusting the design to make it a better fit and a more personal style. A friend referred me to Helena Chan of HYC Jewels.
Helena was a pleasure to work with. She was friendly and professional, and took all my ideas on board. She was able to answer my (many) questions, making the process simple and enjoyable. The CAD designs gave a great impression of what to expect from the finished product – a beautiful Tanzanite ring, everything I had imagined!
I would definitely recommend Helena to anyone looking for a personal and dedicated approach to creating a special piece of jewellery.”
-N
I had been looking for a special piece of jewelry for quite some time. Since experiencing a loss, I wanted a way to carry the memory with me always, a forever piece that I could hold close to my heart.
Helena was incredible, over an extended period she help me to define what form this could take and how to add unique characteristics that came together in a subtle, classic and very personal necklace. Her advice to add a small addition to the back of the stone, which she sourced and designed, surpassed my expectations.
Thanks to Helena I now have a touching and beautiful necklace. More than anything, her expertise and vision, it was her sensitivity and support that make her a one of a kind company.
-L
I highly recommend Helena.
She was brilliant in helping me to build the perfect engagement ring for my beautiful fiancé. Helena organised discrete and comfortable places where we could meet and discuss the fabrication of the engagement ring and ensured I was equipped with all the information throughout the design process.
Helena has a passion for the gems she works with and her knowledge, enthusiasm and contacts in this market is both inspiring and infectious.
Her knowledge in prioritising the aspects of stones to maximise your investment was incredibly useful, even after doing a lot of research myself, I would have no doubt I would not have got value for money without her input.
Using her contacts, Helena organised a private room to view the exclusive stones. This gave us time to discuss all the attributes of each of the potential gems without feeling pressured or overlooked (Helena is incredibly patient, especially as this was my first time doing anything like this).
Helena also has great attention to detail and really ensured that this special occasion was perfect. She organised a beautifully lit box to present the ring in to showcase all its beauty, she took the time to understand the "engagement story" knowing that the ring would be presented in an atmospheric environment.
In summary Helena provides a specialist, bespoke, personal service that allowed us to design an engagement ring from start finish. She creates a great connection with her clients and even took myself and my new fiancé for celebrations drinks after the "Deed was done" which was a nice touch.
Helena was originally recommended to me from one of my family and her work has now become part of the family.
-Wes
I have never been a jewellery kind of person - was never interested in owning it or spending much money on it, so when I first met Helena through a friend, it was a pleasant surprise that our conversation led to an idea of making a special ring for my 30th together. From the first moment I got to know her, I could see her sincere passion in promoting the idea that an ethical, high-quality, bespoke and special jewellery can be crafted without costing us arms and legs. It was the sparkle in her eyes when she talked about the jewellery that attracted me to begin our ring-crafting journey together.
Although my intended design was rather unorthodox, she took a lot of time to turn my concept into a design, went above and beyond to find the exact gemstone I was looking for (it took her [x] months and she showed me 15+ stones), and advised me on how to wisely allocate my budget on different parts of the jewellery to achieve the best results. The ring took almost a year to finish, and it was the most beautiful piece of jewellery I ever saw.
If you want to make a special piece of jewellery, and if you want to do that with somebody who will do everything she can to make sure that your finished piece is exactly what you have imagined and more, you came to the right place!
-Y
"It only takes two seconds for anybody to realize buying an engagement ring requires an entire university degree. The carats, the grading, and prices, it's all so confusing. Unfortunately, it's not something you want to get wrong either - you will regret your whole life! Helena came along when I was looking for a ring, and I was amazed by her professionalism, knowledge, and the process that led us to a ring that's perfect in every way. With her, it's no longer a stone in a cabinet. I talked about my relationship with my fiancee, how we grew up, and that led us to the perfect diamond with the perfect story. 11/10 highly recommend."
-Rudy
“I am absolutely in love with my bracelet! The craftsmanship is stunning—every detail is thoughtfully designed, and you can truly see the care that went into creating it. Working with Helena was such a pleasure; she listened to my ideas and helped bring my vision to life, creating a piece that feels both unique and personal. The materials are high-quality, and the bracelet feels both sturdy and elegant, making it perfect for daily wear or special occasions.
Thank you for making a piece that I’ll treasure forever.”